An AI agent that takes action on your site, not just answers questions.
Product search, order submission, order tracking, and other real actions, wired into your actual catalog, cart, and order systems through a goal-reason-act-observe loop — with approval gates on anything that spends money.
Why Agentic AI for E-Commerce
A chatbot answers a question about your return policy. It cannot actually process the return. That gap — between discussing an action and completing it — is what leaves customers bouncing to a search bar or a support queue mid-conversation.
Agentic AI closes it: the same reasoning loop we cover in "How Agentic AI Actually Works" on our blog, wired into your real product search, cart, and order-tracking APIs, so a customer can find a product, place an order, or check a shipment status inside the conversation itself — with explicit approval gates, spending limits, and a full audit trail on anything that touches money, not an agent given free rein over your storefront.
Built for
- E-commerce storefronts
- Marketplaces
- Subscription commerce
- B2B ordering portals
Integrations
Product catalog & search
Connects to your existing catalog and search index so the agent finds real, in-stock products, not a stale snapshot.
Cart & checkout
Order submission wired into your actual checkout API, with confirmation and payment steps kept explicit, not automated away.
Order tracking & shipping
Live status from your order management and carrier tracking systems, not a generic "check your email" answer.
Payments & refunds
Refund and cancellation actions gated behind configurable approval and spending-limit rules.
Deployment options
Embedded storefront widget
A conversational interface embedded directly in your storefront, styled to your brand.
API-only agent
Headless — drive the agent from your own app or storefront UI via our API.
Dedicated deployment
Isolated infrastructure for high-volume stores with strict latency or compliance requirements.
Licensing & pricing
Usage-tiered subscription
Priced on completed actions per month — searches, orders, and tracking requests — covering hosting and evaluation.
Enterprise licence
Custom tool integrations and a dedicated SLA for high-volume or multi-storefront deployments.
Agentic AI for E-Commerce vs. building agentic commerce in-house
| Criterion | GeekFolks | building agentic commerce in-house |
|---|---|---|
| Time to launch | Weeks, on a production-proven agent loop | Months building evaluation and guardrails from scratch |
| Guardrails | Approval gates and spending limits built in | Custom safety engineering required |
| Observability | Audit trail and evaluation on every action | Usually bolted on after an incident |
| Tool integration | Pre-built connectors for catalog, cart, and order APIs | Custom integration work per system |
See Agentic AI for E-Commerce in action
A 30-minute walkthrough tailored to your business, with time for questions.
Want something more tailored than an off-the-shelf product?
We also build fully custom platforms — talk to us about your requirements.